Who can sell on Tradeafricaonline?
Anyone who manufactures African products can showcase and sell such African products on this platform.
How many listings are required to start selling?
You are required to have a minimum of 1 listing (unique products) to start selling on Tradeafricaonline.
When can I start selling?
After your registration account and products are verified and your seller profile is complete, you can start listing your products and start selling.
Do I need to courier my products to Tradeafricaonline?
No, Tradeafricaonline will handle shipping of your products. All you need to do is pack the product and keep it ready for dispatch. Our logistics partner will pick up the product from you and deliver it to the customer.
Why should I sell on Tradeafricaonline?
Tradeafricaonline is the leader in African e-commerce with maximum online reach and highest credibility. With more than 500 registered suppliers and 1 million daily page visits, we are the strongest partner to take your products to customers all over Africa and the rest of the world.
Who takes care of the delivery of my products?
Our logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep it packed and ready for dispatch.
Will I get charged for listing products on Tradeafricaonline?No. Listing of products on Tradeafricaonline.com is absolutely free. Tradeafricaonline does not charge anything for listing your catalogue online. You only pay a small commission for what you sell.
How do I sell on Tradeafricaonline?
To sell on Tradeafricaonline:
- Register yourself at seller.Tradeafricaonline.com
- List your products under specific product categories.
- Once an order is received, pack the product and mark it as ‘Ready to Dispatch’. Our logistics partner will pick up the product and deliver it to the customer.
- Once an order is successfully dispatched, Tradeafricaonline.com will settle your payment immediately into your account provided.
How and when will I get paid?
The payment will be made directly to your bank account or any preferred option after transactions. Tradeafricaonline will settle your payments within 2-5 business days based on your option.
LISTINGS AND CATALOG
What is listing?
Listing a product refers to filling out all the necessary information and adding images of the product so that a customer can make an informed buying decision.
How many products do I need to list to start selling?
You are required to have a minimum of 1 listing to start selling on Tradeafricaonline.com.
How does a catalog partner help me?
Our catalog partners develop high-quality photographs of your products and crisp product descriptions for your product catalog. A good catalog gives your customers a better understanding of your products and helps boost your sales.
How do I list my products on Tradeafricaonline?
We give you a step-by-step process of how to list your products on our website. It is important to choose the most suitable category to list your product as it will help customers find your products faster. Based on the category you choose, you’ll be asked to include product details such as size, model, color, etc.
How do I price my products?
When pricing products on Tradeafricaonline, please account for the applicable Marketplace Fee and include a suitable margin to arrive at the Selling Price. For ease of calculation, you can use our Commission Calculator widget once onboarded.
Can I get help for development of catalog (product images, description, etc.)?
Yes, we are happy to help you at every stage while doing business with us. We help you connect with industry experts for the development of your catalogs. With the help of our catalog partners across Africa, you can have attractive images and crisp content developed at unbeatable prices.
Will I get charged for listing products on Tradeafricaonline?
No. Listing of products on Tradeafricaonline.com is absolutely free. Tradeafricaonline does not charge anything to you for listing your catalogue online. You only pay a small commission for what you sell.
ORDER MANAGEMENT AND SHIPPING
How do I manage my orders on Tradeafricaonline?
Through our seller dashboard, we make it really easy for you to manage your orders. Whenever a customer places an order, we send you an e-mail alert. You need to pack the order and keep it ready for dispatch within the time frame provided by you and inform us through the seller portal. This will alert our logistics partner to pick up the product from you.
Who takes care of the delivery of my products?
Our logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep it packed and ready for dispatch.
Does Tradeafricaonline provide packaging material?
We have a strong network of best packaging material providers in the industry. We can connect you with them to get good quality packaging material which impresses the customers and ensures your products remain undamaged.
RETURNS AND SELLER PROTECTION
What protection does Tradeafricaonline offer in case of lost/damaged goods and fraudulent customer claims? Tradeafricaonline has set up a Seller Protection Fund (SPF) to protect our sellers against fraud. You can request for SPF claim through the seller dashboard. When the buyer or logistics partner is at fault, you will receive due compensation.
Would I get compensation if the goods are damaged or lost in transit?
Yes. When your products are damaged in transit, you can raise a claim under the Seller Protection Fund. The refund depends on the scenario and product.
Would I get compensation if the customer has returned damaged products?
Yes, you can raise a claim through Seller Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped an authentic/undamaged product. This will help us close the dispute in your favour.
Can customers leave feedback and why is it important to me? Yes, customers can share feedback. Good ratings from customers bring you more business as you will have higher ratings displayed on Tradeafricaonline.com. At the same time, negative feedback gives you an opportunity for you to improve your performance.
Would I get compensation if the customer has replaced the original product with a different item?
Yes, you can raise a claim through Seller Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped the right product. This will help us close the dispute in your favour.
How do I contact Tradeafricaonline to become a seller? Is there a seller helpline? Yes, you can get all the help you need. Tradeafricaonline now has a dedicated seller’s page and 24×7 support for sellers. You can raise a ticket through the Seller Support Ticket Dashboard.
PRICING AND PAYMENTS
What are the fees charged?
A Commission fee is deducted from the order item value:
- Shipping fee (calculated on the basis of the product weight, shipping location) is borne by the buyer.
- Taxes and any other charges are paid by the buyer (where applicable)
Who decides the price of the product?
As a seller, you will set the price of your products.
How and when do I get paid?
All payments are made directly to your bank account or any designated account within the next 2-5 business days from the date of order dispatch.
What is Commission fee and how much commission is charged?
Commission fee is a certain percentage of the order item value of your product. It differs across categories and vertical/sub-categories.​
