Tradeafricaonline is the leader in African e-commerce with maximum online reach and highest credibility. With more than 500 registered suppliers and 1 million daily page visits, we are the strongest partner to take your products to customers all over Africa and the rest of the world.
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To sell on Tradeafricaonline:
Currently, you can sell only products and not services on Tradeafricaonline but we intendt to activate services option quite soon.
No, Tradeafricaonline will handle shipping of your products. All you need to do is pack the product and keep it ready for dispatch. Our logistics partner will pick up the product from you and deliver it to the customer.
No. Listing of products on Tradeafricaonline.com is absolutely free. Tradeafricaonline does not charge anything for listing your catalogue online. You only pay a small commission for what you sell.
Our logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep it packed and ready for dispatch.
The payment will be made directly to your bank account or any preferred option after transactions. Tradeafricaonline will settle your payments within 2-5 business days based on your option.
After your registration account and products are verified and your seller profile is complete, you can start listing your products and start selling.
You are required to have a minimum of 1 listing (unique products) to start selling on Tradeafricaonline.
Yes, customers can share feedback. Good ratings from customers bring you more business as you will have higher ratings displayed on Tradeafricaonline.com. At the same time, negative feedback gives you an opportunity for you to improve your performance.
Yes, you can get all the help you need. Tradeafricaonline now has a dedicated seller’s page and 24×7 support for sellers. You can raise a ticket through the Seller Support Ticket Dashboard.
Our logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep it packed and ready for dispatch.
Through our seller dashboard, we make it really easy for you to manage your orders. Whenever a customer places an order, we send you an e-mail alert. You need to pack the order and keep it ready for dispatch within the time frame provided by you and inform us through the seller portal. This will alert our logistics partner to pick up the product from you.
We have a strong network of best packaging material providers in the industry. We can connect you with them to get good quality packaging material which impresses the customers and ensures your products remain undamaged.
As a seller, you will set the price of your products.
A Commission fee is deducted from the order item value:
Commission fee is a certain percentage of the order item value of your product. It differs across categories and vertical/sub-categories.
All payments are made directly to your bank account or any designated account within the next 2-5 business days from the date of order dispatch.
Listing a product refers to filling out all the necessary information and adding images of the product so that a customer can make an informed buying decision.
You are required to have a minimum of 1 listing to start selling on Tradeafricaonline.com.
We give you a step-by-step process of how to list your products on our website. It is important to choose the most suitable category to list your product as it will help customers find your products faster. Based on the category you choose, you’ll be asked to include product details such as size, model, color, etc.
Yes, we are happy to help you at every stage while doing business with us. We help you connect with industry experts for the development of your catalogs. With the help of our catalog partners across Africa, you can have attractive images and crisp content developed at unbeatable prices.
Our catalog partners develop high-quality photographs of your products and crisp product descriptions for your product catalog. A good catalog gives your customers a better understanding of your products and helps boost your sales.
When pricing products on Tradeafricaonline, please account for the applicable Marketplace Fee and include a suitable margin to arrive at the Selling Price. For ease of calculation, you can use our Commission Calculator widget once onboarded.
No. Listing of products on Tradeafricaonline.com is absolutely free. Tradeafricaonline does not charge anything to you for listing your catalogue online. You only pay a small commission for what you sell.
Tradeafricaonline has set up a Seller Protection Fund (SPF) to protect our sellers against fraud. You can request for SPF claim through the seller dashboard. When the buyer or logistics partner is at fault, you will receive due compensation.
Yes, you can raise a claim through Seller Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped an authentic/undamaged product. This will help us close the dispute in your favour.
Yes, you can raise a claim through Seller Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped the right product. This will help us close the dispute in your favour.
Yes. When your products are damaged in transit, you can raise a claim under the Seller Protection Fund. The refund depends on the scenario and product.
